We value your privacy and are therefore transparent about what information we collect about you. All data that we collect is stored in a secure online database. Because we collect and process all data within Belgium, it is protected in accordance with European privacy standards.


What data do we collect from you and why?


When you visit our website, we store certain data about you in statistics (Google Analytics). This data includes the browser type, IP address, the operating system you use and the domain name of the website that directed you to our website. We use these statistics to analyse the browsing behaviour of our visitors and to use them to optimise our website for our users. The statistics are completely anonymous, so you have nothing to fear.

We also collect certain statistics when you read our newsletter. More specifically, this involves information about the browser type, unique identification and the number of times a link in our newsletter is clicked. We use this data to improve our newsletter or to correctly analyse possible problems.

Contact details

When you fill in the contact form on our website, we keep a record of the information you provide. We securely store your first name, last name, telephone number, email address, message, IP address and the time of sending. This is necessary in order to communicate with you properly.

When you download an e-book or file, we store – if you give us permission – your e-mail address and name. We need this information to be able to send you the downloads. When you request a download, we also kindly ask you if we may send you our newsletter. Rest assured, we do not want to e-mail anyone unsolicited.

When you subscribe to our newsletter, we store your first name and e-mail address. We need these details to be able to send you the newsletter. Your email address is stored securely with Mailchimp. Mailchimp secures your data and is part of a certified EU-U.S. Privacy Shield Framework and so respects your privacy.

If you are a customer with us, we also store your contact and invoice data. These data are necessary for a smooth cooperation.


With whom do we share your data?

Only Tenco DDM uses your data. We do NOT share your data with third parties.


What is the retention period of your data?

Tenco DDM shall retain your personal data for 2 years after you unsubscribe from our newsletter and/or for 2 years after you send a contact form.


What rights do you have?

As a user, you also have a number of rights relating to your personal data. If you wish to invoke any of those rights, please contact Tenco DDM directly by sending an e-mail to We do our best to process all requests within 30 working days.


Right of access and rectification

You have the right to inspect all personal data that we collect from you. You can have any incorrect or incomplete data amended or deleted.


Right to be forgotten

A visitor has the right to have his data removed from our databases at any time.


Right to complain

If you believe that we have unlawfully processed your data, you have the right to lodge a complaint with the Privacy Commission.


Right to withdraw consent

Any user or visitor whose personal data are collected has the right to oppose the processing of such data.


Right to restrict processing

You have the right to (temporarily) stop the processing of your personal data.



Tenco DDM has the right to change this privacy statement if necessary.



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